If you’re interested in real estate in Pune, it is particularly important that you select a developer who practices ‘Customer First’ ethos. A reputable builder goes above and beyond your expectations yet ensuring that there is transparency from the minute you walk in to the time the key is handed over to you. By doing so, you are allowing yourself to prevent what could have been unpleasant surprises in the future. Sales do not mark the end of the relationship; rather, they are equally significant in the long run, as they help you deal with any consequences that may arise once you have fully settled in, thus giving you peace of mind. Not only does this foster confidence in you as a client, but it also assists in reinforcing strong bonds with the builder.
Dream Location: an example of the customer first ethos.
The first organization which comes to ones mind when talking about a customer focused approach is Dream Location Pune. As a reminder of their side, recently Dream Location launched a new undertaking – SSR Help Desk. This initiative was inaugurated by Mr. Krishnakumarji Goyal, who happens to be quite knowledgeable, as he is the Founder and Managing Director of Dream Location Pune.
Purpose of the SSR Help Desk
The purpose of this initiative is to have a pleasant and safe living experience with Sada Sukhi Raho.
In this blog, we will explore this initiative in detail.
The Delegation of Tasks at the Help Desk of the SSR
- Always on Standby – This means 24×7 Resources are always available.
- Receiving Registration through Various Channels: The specific registration ways for issues are WhatsApp, emails, or even a simple call.
- Standard process and Automatic Answers with probable TAT – Easy recognition of your troubles.
- Taking Pictures as Evidence – Ensuring proper documentation at every phase of concern handling.
- Closing Concerns using OTP – Strong closure of concerns with an OTP.
But along with the technical know-how and standard operating procedure, what truly stands out with the SSR Help Desk is the human element to it, working closely with the SSR Sathis.
How to register the grievances?
You could use three easy avenues:
- Make a Call: 1800 210 2299 – Toll-Free Number
- Forward a WhatsApp Message: 90282 93222
- Make use of the Email Facility: ssr@Dream Locationpune.com
Procedure for solving queries
- Requesting a Complaint Resolution Tablet: Raise a complaint.
- Ticket Receipt by Customer Care Executive: The acknowledgement is immediate.
- Issuance of Ticket: The ticket is given to an appropriate team member dealing with the issue.
- Kustomer Call – SSR Saathi and Kustomer Schedule a Visit
- Site Visit – After 48 hours, SSR Saathi if the House of the Customer Satisfies Him.
- Problem Examination – Getting a handle on the problem and having a photo record.
- Issue Resolution – Act taken within the appropriate TAT after Internal discussion.
- Follow-Up Visit – SSR Saathi take pictures of finished work.
- OTP Consent – Customer is asked to consent in the case that the ticket is to be closed.
- Ticket Closure – Only closed when all Kustomer is satisfied on the resolution.
Ticket System
It is worth mentioning that a ticketing system makes sure a customer record will be stored in order later on a customer profile, including previously opened tickets and TATs.
This is the version of your dream house that you will Enjoy
The approach towards the customers of Dream Location is what makes it benchmark in the industry as every customer do not only have the dream location but also a perfect and livable space.
For more information about Dream Location and to search your dream property, please visit Dream Location on Google Map. Contact us today to know more about the best real estate deals in Delhi and North India; we will connect you to the right property investment.